Payment and refund policy

Students should confirm the programme, level, unit and access type before paying. Manual payments are activated only after Jolearn verifies the transaction against its payment records.

Duplicate, incorrect or disputed payments should be reported promptly with the transaction reference. Refund eligibility and processing depend on verification, whether access or content has already been used, and applicable Jolearn policy and law.

Contact 0757 522 202 or 0757 522 112 with the student name, unit and transaction reference. Never send an M-Pesa PIN or portal password.